Terms of service

Terms of Service

Welcome to Tamers Jewelry. By accessing or using our website, placing an order, or purchasing our products, you agree to the following Terms of Service. Please read them carefully before using our site.

1. Custom Made Products

All products sold by Tamers Jewelry are custom-made and handcrafted to order. By placing an order, you acknowledge that personalized items are specially manufactured based on the information you provide at checkout.

Customers are responsible for ensuring:

  • Correct spelling of names and custom text
  • Accurate shipping information
  • Correct selection of style, length, and gold karat

We are not responsible for customer-submitted errors.

2. Pricing

Prices listed on our website are subject to change without notice due to fluctuations in gold market pricing and material costs.

Estimated pricing generated through our custom calculator is intended to provide pricing based on the customization options selected by the customer.

We reserve the right to refuse or cancel any order containing pricing errors, technical issues, or fraudulent activity.

3. Order Processing & Production Time

Because each item is handmade and custom produced, processing times may vary.

Estimated production and shipping times provided on the website are estimates only and are not guaranteed delivery dates.

Delays may occur due to:

  • High order volume
  • Material availability
  • Carrier delays
  • Holidays or unforeseen circumstances

4. Returns & Refunds

All sales are final due to the custom nature of our products.

Refunds or exchanges are only offered in cases where:

  • The item arrives damaged
  • The item contains a manufacturing defect
  • An error was made by our team

Please review our Return & Refund Policy for full details.

5. Shipping

Customers are responsible for providing accurate shipping information at checkout.

Tamers Jewelry is not responsible for:

  • Lost or stolen packages marked as delivered
  • Delays caused by shipping carriers
  • Incorrect addresses entered by the customer

Once an order has shipped, responsibility transfers to the shipping carrier.

6. Intellectual Property

All website content, branding, logos, product designs, images, graphics, and text are the property of Tamers Jewelry and may not be copied, reproduced, or distributed without written permission.

7. Limitation of Liability

To the maximum extent permitted by law, Tamers Jewelry shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

8. Right To Refuse Service

We reserve the right to refuse service, cancel orders, or deny transactions at our discretion, including cases involving suspected fraud, abuse, or violations of these Terms of Service.

9. Changes To These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of the website constitutes acceptance of any revised terms.

10. Contact Information

For questions regarding these Terms of Service or your order, please contact us through our website contact page or official business email.