Refund policy

At Tamers Jewelry, every piece is custom-made and handcrafted specifically for each customer. Because all nameplates are personalized and made to order, all sales are considered final.

We do not offer returns, cancellations, or refunds for:

• Change of mind
• Incorrect sizing or personal preference
• Customer spelling mistakes submitted during checkout
• Delays caused by shipping carriers
• Normal handmade variations

However, customer satisfaction is extremely important to us. If there is an error on our part, we will gladly make it right.

This includes situations such as:

• Misspelled names not matching the submitted order
• Incorrect font or style sent
• Manufacturing defects or craftsmanship issues
• Damaged items upon delivery
• Incorrect gold karat selection sent

If your order arrives with any of the issues listed above, please contact us within 7 days of delivery with:

• Your order number
• Clear photos of the item
• A brief description of the issue

Once reviewed and approved, we may offer one of the following solutions:

• A full refund
• A replacement/remake
• An exchange for the corrected item

Please note:

• Items must not be altered, resized, or repaired by a third party before contacting us.
• We reserve the right to deny refund or exchange requests that do not meet our policy requirements.

For any concerns regarding your order, please contact us directly and our team will be happy to assist you.

Thank you for supporting handcrafted custom jewelry from Tamers Jewelry!